Refund policy

Returns

All returns must be approved by Nalu Performance prior to being shipped back. Unauthorized returns will be refused.

To initiate a return, contact us directly to request a Return Authorization (RA). Once approved, valid return tracking information must be submitted within five (5) business days of return authorization approval unless otherwise agreed to in writing.

Returned items must be received in the same condition as sold and may not show evidence of installation, disassembly, misuse, overheating, contamination, modification, abuse, or physical damage.

Refunds

Refunds, if approved, may be subject to restocking fees, shipping deductions, or partial refund adjustments.

Original shipping charges are non-refundable. Return shipping costs are the sole responsibility of the buyer. For all used components, original shipping charges are non-refundable under any circumstances, including approved warranty claims, returns, or order disputes.

Core Charges

Where a core charge is assessed at the time of purchase, no core charge refund will be issued until the returned core unit has been physically received and inspected by both Nalu Performance and our core buyer or core processing partner.

To be eligible for a core charge refund, the returned unit must meet all of the following conditions:

  • Complete with torque converter, output flange, and oil pan — no missing components
  • Free of any external casing damage, cracks, or structural compromise
  • Input shaft and internal assembly must rotate freely 360 degrees without binding or obstruction

Cores that do not meet all acceptance criteria upon inspection will not be refunded, in whole or in part. The buyer is responsible for all return freight costs associated with core returns.

Dispute & Chargeback Policy

Prior to initiating any chargeback, payment dispute, or third-party claim with a financial institution or payment processor, the buyer agrees to contact Nalu Performance directly to allow a reasonable opportunity to resolve the issue. Chargebacks initiated without prior written communication to Nalu Performance will be considered a breach of this agreement. Nalu Performance reserves the right to pursue recovery of any fraudulent, unjustified, or bad-faith chargebacks, including associated fees, through all available legal remedies.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item in your order, without giving any reason.

To exercise your right of withdrawal, contact us via email to request a Return Authorization (RA). Once your withdrawal request is approved, you must return the item(s) within 14 days of notifying us. Items must be returned in their original, uninstalled condition.

Refunds for EU withdrawal returns will be issued within 14 days of receiving the returned goods, provided they meet the return condition requirements above. Return shipping costs are the responsibility of the buyer.

This right does not apply to custom-configured or special-order components, which are exempt from the EU right of withdrawal.

International Orders — Final Sale

This section does not apply to buyers located in the European Union, who are subject to the EU Right of Withdrawal policy above.

All orders shipped outside of the United States and Canada are sold as-is and are considered final sale. No returns, refunds, exchanges, or warranty claims will be accepted for international shipments. By placing an order for international delivery, the buyer expressly acknowledges and agrees to this final sale designation. It is the buyer's responsibility to ensure compliance with all applicable import regulations, duties, and taxes in their country of destination.

Order Cancellations

Orders canceled during processing and prior to shipment may be subject to a 20% cancellation/restocking fee. If an order has already shipped, the order will fall under this Return & Refund Policy.

Non-Returnable Items

The following items are not eligible for return:

  • Items showing evidence of installation, use, or modification
  • Special-order or custom-configured components
  • Electrical components once installed
  • Items sold as final sale
  • All international orders (outside the United States and Canada)

Used & OEM Components — Limited Startup Guarantee

Used transmissions and drivetrain components are sold in as-described condition based on information available at the time of sale.

Nalu Performance warrants that each used transmission sold will engage all forward and reverse gears without mechanical failure at the time of initial startup and first operation. This guarantee is limited solely to startup functionality and does not extend beyond initial operation.

This warranty does not cover and is immediately void under any of the following conditions:

  • The unit has been tuned, flashed, or had any software or calibration modifications applied, whether prior to or after purchase. Due to the inability to verify the integrity of prior tuning or flashing, no warranty coverage applies to any unit that has been or may have been subject to such modifications.
  • Improper installation, including but not limited to incorrect fluid type or fill level, incorrect torque converter fitment, missing or damaged seals, or failure to follow OEM installation procedures.
  • Fluid contamination of any kind.
  • Physical damage caused during installation, removal, or transport.
  • Installation performed by a non-certified or non-licensed transmission specialist or shop. Proof of installation by a certified technician may be required to validate any warranty claim.
  • Any modification, disassembly, or repair attempted on the unit after delivery.
  • Electrical components, including but not limited to solenoids, TCM, and wiring harnesses, are excluded from warranty coverage regardless of condition at time of sale.
  • Use in applications other than the vehicle application specified at time of purchase.

Warranty Claim Requirements

All warranty claims must be submitted in writing within 30 days of delivery. To initiate a claim, the buyer must provide:

  • Clear photo and video evidence demonstrating the reported fault during operation
  • Evidence that the unit's business markings, stock number, valve body ID, and all identifying tags or labels remain intact and unaltered as received
  • Proof of purchase and delivery confirmation
  • Proof of installation by a certified transmission technician or shop

Claims that cannot be verified through the above documentation will not be honored. Nalu Performance reserves the right to request additional evidence or a third-party inspection at our discretion.

Warranty Remedy

If a valid warranty claim is approved, Nalu Performance's sole obligation is, at our discretion, to repair, replace, or issue a store credit for the defective unit. No cash refunds will be issued under this warranty.

By purchasing from Nalu Performance, the buyer acknowledges and agrees to this Return & Refund Policy.